Refund & Return Policy

At Richi Chicken, customer satisfaction is our top priority. Since we serve freshly prepared food items from our food truck, we follow a clear return & refund policy:

Freshness Guarantee

All our meals are cooked fresh. If you receive food that is not up to our quality standards (spoiled, undercooked, or damaged packaging), you may request a replacement or refund.

Eligibility for Refund/Replacement

• Issues must be reported immediately at the time of delivery/pickup.
• Once food is consumed, refunds or returns are not possible.
• Proof (photo/video) may be required for online orders,

Non-Returnable Items

• As food is perishable, we do not accept returns once the food has been delivered/accepted.
• Drinks, sauces, and side orders are non-returnable.

Refund Method

• If approved, refunds will be processed within 3–5 business days to your original payment method.
• In case of cash payments, we may provide replacement meals or discount vouchers instead of cash refunds.

Contact Us

📞 Phone: (042) 35783977

📧 Email: info@richichicken.com

🚚 Location: 123 Food Street, Main Market
Gulberg III, Lahore, Pakistan

We appreciate your trust in Richi Chicken and always strive to deliver delicious, safe, and fresh meals.